Comments on Our Products

I have had a critical mass (blue face) for 17 months and it looks virtually brank new! This is a miracle or a testimony to the quality of your watch as I typically replace my watch once a year due to the abuse etc. that I tend to meet out. I am a divemaster and use my watch as a divewatch as well as my everday watch. The crystal, bezel, and body have resisted every scratch! Job well done!

Robb H.

"I just wanted to thank you again for the outstanding customer support I recently received from your company. Specifically Mr Branden Olmes. I am currently stationed in Iraq and had a problem with the watchband on my Critical Mass. Within a week I had a new band and was back up and running! I can’t tell you how much I appreciate your prompt and courteous customer service. You just made a life long customer. Also, I get many great compliments on my watch and hope to buy another Reactor style as soon as I’m back in the USA!"

Capt Steven R., USAF Camp Dublin, Iraq

"I am so impressed with the information I gathered on your watches that I am putting my much anticipated (my clients check out every watch I wear) purchase of the Breitling Super Ocean Heritage off to purchase one of yours! I am in search of a retailer. Great job! Kudos to your team."

Chris M.

"I bought a Reactor Neutron watch yesterday from Dillard's in Montgomery, Alabama. I'm an Army Officer, and have been looking (questing) for a watch to replace my 10-year-old Tag Heuer for several months. I'm very selective, so the search has been tough. As soon as I walked into the store and saw the Reactor collection, I knew I'd finally found the next brand I would commit to...but the challenge then became deciding on which model because there were so many I loved! Your watches walk the fine line between edgy and practical while clearly built to last ...exactly what I was looking for! I don't normally provide this kind of feedback on purchases, but this watch really struck me. Just thought you'd like to know how well your product is being received."

Del B.

"I received my Fallout for Christmas this year and am now in Iraq. By far
the best watch I have ever owned. The crystal still has no scratches on
it even though I am very active. I've gone through two Fossils in a year
and don't look forward to buying anything else but a Reactor anytime soon..."

SPC Hatfield, Baghdad, Iraq

"I spent the summer in Point Baker, Alaska working at a fishing
camp. My Reactor Watch was never off my arm. Our clients were always asking me when "slack tide" was for the best halibut fishing. My reactor is always right on time with virtually no maintance. I have the rubber wrist band for being in the water all the time, and I love the comfortable feel of it. I am now back in Utah working as a surgeon in my veterinary hospital, and my Reactor is always on my wrist.
THANK YOU FOR A SUPERIOR PRODUCT!!!

Dr. Richard W., Farmington, UT

"I just received my Neutron with the rubber strap. Black Coral dial. This is a magnificent timepiece. I am a collector, and I must tell you, this watch is as fine as any in my collection. Panerai,Tag Heuer, Breitling, Rolex,Omega, etc. None are as fine as this watch. I just want to say, CONGRATULATIONS on your new Neutron watch. TELL THE WORLD ABOUT THIS WATCH!!!

Thank You, David B., York, Pa.

"I have just purchased this watch blind off the internet after reading your very good webpage. The watch arrived in Wales today & the metal case packaging is a work of art without the addition of an amazing watch. It is so heavy but once on your wrist it feels so comfortable & looks so good.

My compliments to your design team for producing a watch then turning it into a functional object & one of great beauty.

I have a Seiko Divers watch which I have had for over 30 years & did very deep dives with it back in the 1960`s. That watch I put my life on & this watch has the same feel about it. Even though I am now not diving I feel I would put my life on it. So again thanks to the team for building quality. I guess this Critical Mass" should see me out & my trusty Seiko can be retired as its getting hard to read through the grazed glass."

Thanks, Glyn J., Wales U.K.

"I purchased a Reactor Fallout watch in Hawaii while on vacation to replace my Navy Seal watch. Have to say your watch is just great and built like a truck. Great price too. Just as a side note, I actually went diving with this watch and it is all you advertise the watch to be. Thanks for a great watch."

John C., Newport, RI

"I have had very expensive watches such as Bucherer, Raymond Weil, Movado, etc. I lost my Bucherer in the Ocean due to a faulty clasp on the band. My Raymond Weil due to snorkeling and it wasn't water resistant to 50M like it said since my watch was only arms length deep in the water. My Movado is a nice watch to look at but cannot wear it for daily use since it's very fragile. I just got my Critical Mass Reactor watch a couple days ago and WOW. It's nice and heavy while being the most comfortable watch band I have had on a watch. Also, the attention to detail such as the reflective portion on the chronograph hands that's cool. I did my research on all watches in the $300-$1000 range for about 3 weeks and the reactor watches had them all beat hands down. I even read the article from the titled 'Breaking Away' which I found on the internet with founder Jimmy Olmes and the quote "We put a very high priority on doing the right thing" was all I needed to read to understand the company's commitment to it's products and customers."

Thanks again, Chuck

"Hey Guys, Just got my Graviton Tide Ana-Dig watch. Unbelievable, 5 day to reach me in Australia, I can't get something that fast in my own country. The customer service is fantastic and the watch does everything you promised. I cannot believe how easy the instructions are to follow, the watch is built like a tank. It appears to be so tough that I won't be needing another watch untill 2015 when the programs are guaranteed to last until. Thanks for everything, especially to Branden for his help and advice. So very happy with everything."

Many thanks. Craig C., Sydney, Australia

"The watch arrived yesterday as you had indicated. I like it very much, it has the weight and ruggedness of my 18k Submariner which I don't wear very often because I don't like to get it scratched up. I'm sure some of my friends will be interested in the REACTOR line. I think you've got a winner!"

William H., Hutchinson Island, FL

"I own many watches, including an Omega Seamaster. My REACTOR clearly outperforms my other watches and has been completely trouble free. As for my Omega, it is now in a bag of smashed bits and twisted pieces of metal and glass."

Brad B, England

"Just got my reactor watch 3 weeks ago. The Ocean Blue Critical Mass is a great watch and I get many positive compliments, especially at the fire house where you really need a tough watch. Nobody ever heard of Reactor watches, so I go through the motions how this watch was almost an Omega Seamaster 007 model, and I walk into a surf shop at the Jersey shore. I see the Reactor watch, check out the web site, go back to surf shop the rest is history. I am not in the practice of e-mails like this, but I am a Reactor fan."

Chris B., Newark, NJ

"I am currently stationed in Italy onboard the USS Emory S. Land. I saw your watches advertised and determined that I just gotta have one. You see, I am a US Navy Nuclear Reactor Operator by trade. I just received my Reactor Critical Mass Watch yesterday and I've got to tell you I love the watch. Looks great, good and heavy. Everything is absolutely perfect."

Terry P., USS Emory Land, Italy

"I am very pleased with the fit and finish of my Fallout and with the excellent customer service I have received. This is coming from a guy who has a Rolex Sub, Universal Geneve and a Patek Phillipe. I wish you guys great success and thanks again for the great service."

Aaron D., Norfolk, VA

"I just received my Beta watch that was purchased from Watch Addiction. All I can say is WOW! I collect watches and I have a lot of watches in the Beta price range. Nothing, and I mean nothing comes close to this watch. Feels good on the wrist and looks darn good too. You have a new best friend. I am speechless. Thanks for making such a good product!"

Claude R., Mt. Morris, PA

Comments on Our Service

"I recently purchased one of your "Gamma" models. I have several watches, Seiko "Monsters" "Land Monsters" and so on. I have Invicta Automatics, and Tough Solar Casio G-Shocks. I also have a TAG Heuer Chrono divers watch. One thing I swore off was Quartz watches unless they were solar or kinetic. I would never consider buying a straight quartz. I was browsing watches the other day and came across "Reactor" at Dillards. They sure looked nice, but they were quartz. I looked at the Gamma anyway. WOW, what incredible work, solid feeling and really inspires confidence that it is a pure quality watch. Needless to say, I now have a Red-Faced, rubber-strapped, non-solar quartz watch and I am 100% pleased with buying it. It has already gotten comments from strangers such as "what kind of watch is that?" and "thats a pretty watch!" Great works and I am so glad I discovered your brand of watch. Looks like I will be adding quartz to my collection now!!!"

Richard T., Tulsa, OK

Dear Reactor watch,

My wife went to our mail center yesterday and to my delight my reactor watch that had been damaged was there waiting for me fixed and in perfect working order. You did not charge me and I did not expect to have it fixed for free. Again I say thankyou for your business ethic and kindness to your customers. You treat people in a way that other companies could learn much from. As I have told you before I am a loyal customer and never hesitate to tell others about your compnay when they ask me where I got the neat Reactor watches they see me wear.

To all at Reactor watch I would like to say Merry Christmas and a Happy New Year! I wish you continued success now and in the future. It is my hope that your company continues to grow and prosper as we go into the next year. Oh how I wish other companies would adopt your customer care and kindness. Thanks to Branden and all who take the time to serve and please their customers at Reactor Watch.

Sincerely, Terry F.

You all are amazing! I sent my watch in on Saturday (Photon Copper Gradient) to deal with an errant minute timer and I just found it on my front porch, already fixed. All I can say is "Great watch, even better service!!"

Much thanks to all, Lon B.

I wanted to contact you and says thanks for your amazing Customer Service. I bought a Melt Down at Sport Chalet in La Canada in December of 2006, put it on and went to the Bahamas in January 2007 and wore it everywhere without a problem. On Thursday, March 27th 2008 I took my 13 year old son, my 30 year old nephew and went to Blackie's in Newport Beach for a Dawn Patrol surf session before school. Later that day I noticed that the crystal was fogged and the frame of the date window had floated up to the 12:00 position. I looked for my receipt without success and went to your website for the return form. I called your office on April 4th and spoke to Michael who said "No worries, just send it in and we will fix it".

No hassles, no unnecessary fees, no runaround just we'll fix it. You have
made me a fan and a client forever, since I have been treated much worse for watches costing 100 times more than what I paid for this one. Keep up the good work and expect a couple more orders from me!

Best regards, Randy B., Newport Beach, CA

"AMAZING!!!!!!!!!!! Hello, my name is Mike, on Jan. 26 '07 I gave you my home address and on Jan. 30 there were four links for my Photon #79015 in my mail box! I didn't think customer service like this existed anymore. I am extremely pleased with my Reactor watch , and I am blown away by your response to my inquiry about the links. Thank you very much, I will be a repeat customer, and I am telling family, friends, and coworkers about your products and my experience with you."

Thank you again.............Mike F.

"I usually don't write letters of this kind, but the way you and your company handled the situation was very rare. I have never had a personal response from any company about a product I purchased. The design and look of the watch is what sold me, but the look and feel was hard to pass up. I have never paid more than $100 on a watch, and I will definitely recommend REACTOR watches to my friends and family."

Craig G., Houston, TX

"Thanks so much for replacing my watch, this is the best customer service I have ever received! I am the IT Director for an Internet design company, and I speak to customer service departments all day long. It is always such an incredibly painful experience as I try to explain my problem and get them to fix it – it's as if I am pulling teeth. So when I run into an organization that treats its customers like - just that- customers, it is extremely unexpected and pleasant. Thanks again for your quick, professional and totally awesome support of my problem guaranteed I'll buy more watches from you in the future."

Dave G. - Los Angeles, CA

"It is nice to see a business that cares about customer service. I play in a band for a living, and I get tons of people telling me how much they love my watch."

Thanks, Pat M., Bristol, RI

"I am a business owner, and one of the things that sets me apart from my competition is my strong customer service. It is so nice to do business with someone who shares the passion for good customer service."

Beth H., Summit, MS

"Received my watch yesterday. Thanks for the quick shipment. I appreciate your EXCELLENT customer service. I can tell you that I have an expensive watch from Baum-Mercier. The battery doesn't last more than a year, their customer service is terrible and they still haven't offered to fix it at no charge. I'm so happy with my purchase, especially after seeing your guarantee in action. I will recommend you to all my friends."

Matt P., Palm Beach, FL